Help Centre
Answers when you need them.
Find quick guidance for posting jobs, managing profiles, using business accounts, understanding reviews and staying safer on the marketplace. Can't find an answer? Contact us.
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Help content is organised around the three main Tradies Local user journeys plus safety and trust.
Business OwnersGeneralHome OwnersTradies
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Frequently asked questions
Quick answers
Business Owners
What is the registration fee?
Business owners pay a one-time $199 registration fee, plus a $50/mo subscription while your account is active. The registration fee covers ABN and business verification.
What's the difference between a Hiring listing and a Quotation listing?
A Hiring Tradie listing ($49) is for employment or contract roles where you want to onboard a tradie ongoing. A Quotation Request listing ($79) is for a specific project where you want multiple tradies to submit quotes.
Can I cancel the monthly subscription?
Yes. You can cancel your subscription from your dashboard at any time. Your account remains active until the end of your current billing period.
General
Is TradiesLocal available outside Australia?
TradiesLocal is exclusively for the Australian market. All tradies must hold Australian licences and ABNs.
How do I report a problem with a tradie or post?
Use the Contact Us page to report any issues. Our support team investigates all reports within 1–2 business days.
Are payments secure?
Yes. All payments are processed securely through Stripe. We are PCI-DSS compliant and use 256-bit SSL encryption across the entire platform.
Home Owners
How much does it cost to post a job?
Posting a home owner job costs 299 AUD. This is a one-time listing fee that covers admin review and visibility for your chosen listing duration (1, 2, or 4 weeks).
How long until my post goes live?
After payment, your post enters our admin review queue. We aim to approve posts within 1 business day. You'll receive an email notification when it's live.
Can I see tradie contact details?
All communication happens through the TradiesLocal platform. Tradies send you a message, which includes their name. Full contact details are shared once you choose to engage a tradie.
What if I need to edit my post after it's live?
You can edit your post from your dashboard at any time. Significant changes may trigger a re-review by our admin team.
Tradies
What documents do I need to register?
You need a valid Australian licence for your trade, current public liability insurance, and a valid ABN. All three are verified by our team before your account is activated.
How does the registration fee work?
The one-time $199 fee covers identity and credential verification. Once approved, you also pay $50/mo to remain active on the platform. The subscription can be cancelled at any time.
How do ratings affect my visibility?
Tradies with higher ratings appear higher in search results and on the browse page. Reviews come only from verified customers who engaged you through TradiesLocal.
Still need help?
Use the support pathway for account, listing, verification or safety questions.